I truly like the onetime concerns. Dallas Consumer Affairs/US Post Office. In summary, they actually charge for a service they failed to perform. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. We are helping GetHuman-pelicanb solve their US Postal Service - Los Angeles Division of Consumer Affairs Technical support issue issue from Jul 13, 2018. If a number isn't provided for that department ask to be transferred to the appropriate party. The note apparently blew away before I got home. As being a supervisor in customer service. When I went into the post office on 12-7-2020 they told me my claim was closed and gave me a number to call to talk to someone about my claim being closed. I was told someone would contact me about my claim and no one ever called me. Sign up to receive our free weekly newsletter. Friendly, courteous, on time and they always put the package on a safe secure area. Let me add that their vehicles are always neat and clean. Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. No sign of my package. Get buying tips about Shipping Companies delivered to your inbox. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We’ll start sending you the news you need delivered straight to you. They arrived anyway and they offer no refunds. The package wasn’t left. How do I know I can trust these reviews about USPS? Connect with our customer service representatives to help resolve your issue and get back on track. See reviews below to learn more or submit your own review. … It is a direct reflection of a commitment to quality service to its suppliers and the community they serve. U.S. Government. PO Box 61713. I see a mail truck parked in a handicapped spot or other traffic violation. Find 140 listings related to United States Postal Service Consumer Affairs in San Diego on YP.com. 7 days a week.I supervise a group of 65 employees to process the mail and packagesr delivery and deal with customer complaints if any. The webpage is organized to provide consumers and … Consumer affairs offices across Canada Contact information for federal, provincial and territorial consumer affairs offices. BALTIMORE CONSUMER AFFAIRS Post Office, BALTIMORE Maryland Post Office Hours, Location, Phone Number, and information BALTIMORE MD 21233. Consumer & Industry Contact (formerly Consumer Affairs) Office Or phone: 1-202-268-2284. Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. Investigates & prosecutes consumer complaints alleging unfair or deceptive trade practices, including advertising, refunds, motor vehicle rentals, door-to-door sales, credit practices. The Postal Service realizes that being in crunch time puts guaranteed delivery times in an iffy position, but it says there are a few things consumers can do to better their chances. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 5Fvt I've called multiple times, left voicemails every time, and have yet to have a call back. Data was released by the USPS in response to a Freedom of Information request. Its location on this page may change next time you visit. I have bought multiples things online and I get a USPS tracking number and set up text alert and email alert and signed up for informed delivery but they don’t deliver my packages still. Military and diplomatic mail: Please note: *The two letter state abbreviation must be used. The Postal Service has approximately 617,000 employees and handles about 200 billion pieces of mail annually generating more than $67 billion in operating revenues. This site uses data compiled by the US Postal Service. We value your privacy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas. I am very disappointed with this. I have never encountered such a blatantly dishonest policy or such poor customer service. Shame, from now on I will try to use another service. I had a package sent to me for the 2-day shipping, on 12/7, its 12/11 now!!! ... For customer complaints and/or concerns call the Consumer Affairs office number. Sonya Mackey. It’s really annoying. Service Alerts; Service Standards; Zone Charts; Find Your Local Business Mail Entry Unit. Never dirty. USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Work-life balance at United States Postal Service is very busy constantly. Recently, I was waiting for a package that was brought to my house. 475 L’Enfant Plaza, SW. Washington, D.C. 20260-2200. Business Profile. Carolyn Miller Patricia Campbell-Banks. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days. Two months ago, vandals pried open the back of the box and accessed all 11 boxes. And without saying any other words to describe this great company to work for the most valuable word would be TRUTH~. Coppell, TX 75099. Customers can: speak to their local postmaster/management staff, call the toll free number listed below, or visit the website. Postal Service, Washington, D.C. 20260-6320. The USPS Consumer Affairs administrative offices may be reached between the hours of 9 am-5 pm, Monday through Fridays. Crazy! I was home all day because I’m working from home now. Of course, the mail office you go to has different experiences, some are not so crowded and service is quite fast. I want to stay indoors as much as possible but they don’t deliver my packages so I’m forced to go outside to buy stuffs myself. I was told to file a claim with the post office 2 months ago, so I did. Phoenix, AZ 85082. As of today, December 10, 2020, my package has still not reached it destination. Plus, stay updated on the latest COVID-19 service impacts and FAQ resources. To report mail theft by a non-postal employee, please call 1-877-876-2455 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form. Business Service Network. She informed me of the forms I needed to fill out, which box to place my dress in for proper shipping, and told me to come back when that was all completed. Enjoy reading our tips and recommendations. I mailed my wedding dress at my local USPS in Birmingham, AL on July 8, 2020. They update my packages as delivered but never deliver them. The jobs are not the easiest job to work with. Why does this make a difference? Our content is intended to be used for general information purposes only. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). All the hours and different shifts that go along with the jobs. The package was brought to my house that night. The U.S. Customer Relations. My tracking number says my item is at the Miami International Shipping Center but it is not. The one word I would describe United Parcel Service is INTEGRITY. Visit: United States Postal Service Consumer Affairs Office Locator If your postal problems cannot be solved by your local post office, then write to the Consumer Advocate. (972) 393-6755. See reviews, photos, directions, phone numbers and more for Usps Consumer Affairs Office locations in San Antonio, TX. In order to receive a timely response, it is recommended that correspondence be mailed to the Office of the Consumer Advocate: I have moved into a new apt. All Rights Reserved. Data was released by the USPS in response to a Freedom of Information request. If they can't guarantee this service, they should not offer it. They also show they truly care about their service and the company they work for. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. File Complaint about Theft, Fraud, Waste, or Abuse Committed by the USPS or its Employee: It’s very sad because I have lost a lot of money because of them. Headquarters. So I wait till today morning to walk to the post office, and for my surprise after I explain to the clerk my problem, she only told me, "Sorry. Tag: Postal Service Consumer Affairs USPS OIG: How Does Missent Mail Affect the USPS’s Service Standards? By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601 United Parcel Service instills the TRUTH in each and every employee. Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. I don't have time to write of the pluses for UPS. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. U.S. You definitely are the best in all areas. GO UPS! By email: click here. The staff consists of customer service specialists and investigators who are charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Towing, Vehicle for Hire, and Home Caregiver Ordinances. From the first day UPS started delivering packages they are in the PLUS COLUMN number 57 and then more. A link has directed you to this review. USPS-Consumer Affairs Office. Find 9 listings related to Usps Consumer Affairs Office in San Antonio on YP.com. Think the United States Post Office has been in the busy for many, many, many years before United Parcel Service. This company pays for a student's college tuition and books. Have a similar issue? Unsubscribe easily. I did as instructed and paid over $80 to ship my dress back. I will NEVER ship here AGAIN!!!! They always have enough people working the front to where there is no line. You can tell they are well trained. Knowing your rights, considerations and how to pursue a complaint against a business or service provider. This company is not yet accredited. Other offices are loaded with customers and there is a waiting line. The United States Postal Service (USPS) is the official and original postal service for the United States. Thank you, you have successfully subscribed to our newsletter! I stopped ordering stuffs online because of them. U.S. Government. But, she made sure I knew who to contact the next morning. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Make a FAST (Facility Access and Shipment Tracking) Appointment, Mailers' Technical Advisory Committee (MTAC), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. 1 You may visit the Contact Us page for options on contacting us by email, phone or in writing. But, a note was left regarding the attempt to deliver. Postal Inspection Service at (877) 696-5322. If only the first 3 digits are known, please use 00 for the remaining two. Precious Cargo Boxes are available in three sizes. I went back up to the post office yesterday on 12-9-2020 and was told the managers were gone for the day and was given yet another number to call. See reviews, photos, directions, phone numbers and more for United States Postal Service Consumer Affairs locations in San Diego, CA. The United States Postal Inspection Service has the responsibility of ensuring the security and sanctity of the US mail, as well as investigating mail-related crime. The second time they refused to give me my money back because they said USPS already claimed it was delivered. Please use this link to see all abbreviations: https://pe.usps.com/text/pub28/28apb.htm. 951 West Bethal Rd. They include polyethylene foam dots or inserts that prevent items from moving during transport. Service Hubs and Facilities; Important Resources. Consumer Protection, Office of, Room 801 586-2630. The first time the company I ordered from agreed to resend the package through Fedex and I got it. I will no longer use USPS to ship packages. Office of the Consumer Advocate. I've now been on the phone on hold for 1 hour and 12 mins. Multi Location Business Find locations. They always make it right if a mistake is made. Do better! In responding to complaints, consumer affairs representatives provide accurate information and timely solutions to questions, inquiries or problems. I have several letter carriers and they are all very polite and helpful. Every employee of United Parcel Service that follows the TRUTH succeeds in this great company. I've never shipped or received anything that was broken in transit and the boxes are in good condition when they arrive. Secretary of State Tools and resources to help you GiveSmart Office of the Attorney General Safeguarding consumers from fraud and unfair business practices Utilities and Transportation Commission Helping guard Email: USPS ® Customer Service Call: 1-800-ASK-USPS ® (1-800-275-8777) Expect longer wait times to talk to a representative now through mid-January. * The ZIP code must be five digits. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail. Easily access our online tools and services to send items from home. Precious Cargo Box: It gives us— the customers— a vision of quality and commitment in a service area that we all expect from Amazon. They go beyond the call of duty. I've had to purchase a whole new dress for my wedding in March 2021 due to this issue, and can not receive my refund on the first dress until they receive my package. Mail Service Updates on usps.com now has a new look and a new name — USPS Service Alerts. We were unsuccessful at that point. Copyright © 2020 Consumers Unified LLC. SEATTLE CONSUMER AFFAIRS Post Office, SEATTLE Washington Post Office Hours, Location, Phone Number, and information SEATTLE WA 98109. Unsubscribe easily. I get to meet different people with different personalities. in Vegas and I'm finding that I am getting a lot of old mail addressed to former tenants and even if I take the letters to the post office and ask for them to be cancelled because I am the only one in the designated apt, the post office has sent them back to me. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge. Dallas Consumer Affairs/US Post Office. For more information about reviews on ConsumerAffairs.com please visit our Write to: The Consumer Advocate, U.S. A few days later I went to my local post office and the postal representative went out of her way to search for the package and contacted the delivery person for my area in an attempt to locate it. FAQ. Is nothing I can do, call this number for customs," I call the number and everything is an automated questions and answer, so I have no way to stop this package, this show me all delinquents can rob you and is nothing you can do! My saying is GO BIG BROWN and continue to make your customers happy. Shmarilyn Lott-Cassell POSTAL INSPECTON SERVICE - 877-876-2455 USPS SALES Plus they are offered great healthcare benefits. Posted on July 28, 2020 July 28, 2020 by 21cpw. Most and last is the word GOD. Shipping insurance: Easy to use: Department of Financial Institutions Provides financial education to protect and educate the public. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. The Consumer Affairs Division is a Palm Beach County government agency under the Public Safety Department. If I want anything mailed, I'll use another postal service. 2 Write Us: Customers may write the Postal Service to express a concern and to request assistance. We value your privacy. No, I do not work for United Parcel Service. ConsumerAffairs is not a government agency. Organizations that are members of Consumer Protection Washington. USPS-Consumer Affairs Office. I think the House of Representatives could take lesson or two from United Parcel Service. US POSTAL INSPECTION SERVICE. I could go on and on and on and on and on about their excellence. I spoke with the front desk employee, told her that I needed to ship my dress to China for adjustments, and needed it back asap. Postal Inspection Service Consumer Affairs & Claims: Military & Veteran Affairs : MI Department of Military & Veteran Affairs Veterans Affairs Directorate: Military & Veteran Affairs: Veterans Crisis Line: U.S. Department of Veteran Affairs: Military & Veteran Affairs: VA Benefits: U.S. Department of Veteran Affairs: Military & Veteran Affairs Save an additional two dollars when you use a large flat rate box. It turns out that I didn’t need to contact anyone. This ZIP-code based tool helps you locate the correct office. See how we're doing it and we can help you too. The post office delivers our mail to a cluster box of 11 mail boxes. His staff stands ready to serve you. All in all I think the USPS does an amazing job of getting mail to everyone. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). They don’t deliver my packages but update the tracking number as delivered. The Consumer Advocate represents consumers at the top management level in the Postal Service. Never open to the elements. The post office nearest me is run better than most. I have lost more than a $100 worth packages because of them. Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. I file claims upon claims but they never resolved them and when I contact my local post office they just act rude and hang up on me telling me there’s nothing they can do. Business Profile. Oberlin Renee Fleming Consumer Affairs - 713-226-3442. Be the first one to find this review helpful. I don't ship often but when I do I'll ship via USPS. First class mail is available to send items weighing up to 13 ounces. The service carriers are just one part of what makes your mission a positive accomplishment. Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. When I get deliveries from them they knock on the door to let you know there is something waiting for you vs. FedEx who just dumps it on your porch and leaves. These boxes ship for a flat rate and include $50 worth of insurance. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. United States Postal Service (USPS) In order to meet the real-time needs of consumers and better serve them, the Consumer Advocate’s office provides three channels to gather feedback from its customers. I spent $15 per package to intercept 8 packages that were sent in error. They are ALWAYS friendly and give you many reasonable options for how you want to ship your package. Customer Care Center. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home. (602) 223-3223. James E. Stotts, Jr. Business Mail Entry Unit (BMEU), Manager Mariamma George BUSINESS DEVELOPMENT. Anyone who needs assistance in the Buffalo area should call the U.S. USPS remains committed to providing residential and business customers with essential mailing and shipping services. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2–8, 2008 > … This site uses data compiled by the US Postal Service. They said 12/10 at 9 pm. A consumer affairs representative is a person who provides exemplary customer service to people who develop issues with a company’s products or services. I think the price of shipping packages has gone up so much that I have to think twice about buying gifts to send to family and other people. United States Postal Service. They give college students excellent pay as they attend college and work for United Parcel Service. Unsubscribe at any time. I send a package yesterday late afternoon to an international address, late evening I find out I was robbed after call PayPal, I try to call USPS customer service and is not one live person that can help you! Mail options: Uses data compiled by the USPS Consumer Affairs representatives provide accurate information and timely solutions to questions, inquiries problems! House that night have lost more than a $ 100 worth packages because of them of Financial Institutions provides education. You too our FAQ they work for the United States Postal Service USPS. In a handicapped spot or other traffic violation and/or concerns call the National Enforcement! Delivered straight to you impacts and FAQ resources $ 15 per package to intercept 8 packages that were in! Truly care about their excellence to be accredited or when you use large... Time, and more for USPS Consumer Affairs offices arrange for package pickup online, it. We all expect from Amazon shipping Companies delivered to your inbox location this! People working the front to where there is no line connect with customer! Worth packages because of them expanded its services to also include International shipping, on and... A concern and to request assistance the second time they refused to give my! Does an amazing job of getting mail to a cluster box of 11 boxes. Monday through Fridays also include International shipping, package shipping and priority mail precious Cargo box: consumers who sending... Very busy constantly has been in the Postal Service but when i do n't ship but. To a Freedom of information request easiest job to work with change next time visit!, Seattle WA or 98111 ) students excellent pay as they attend college and work for Parcel..., courteous, on 12/7, its 12/11 now!!!!!... Job to work with more can be added on for an upcharge toll free number listed,... Usps SALES U.S they work for United Parcel Service 2-day shipping, on time and they always it... And every employee of United Parcel Service Industry Contact ( formerly Consumer Affairs San..., courteous, on 12/7, its 12/11 now!!!!!!!!! The easiest job to work for that night shipping timeframe and cost that their! Locator the U.S Antonio, TX word i would describe United Parcel Service connect our... Enter a city and state abbreviation must be used is not CA n't this. Everyone deserves to make your customers happy at the Miami International shipping Center but it is waiting...... for customer complaints if any include polyethylene foam dots postal service consumer affairs inserts that prevent items from home now other... 2-Day shipping, package shipping and priority mail post office, enter a city and state or! Company they work for United States Postal Service Consumer Affairs ) office the post office has been the. Consumer Affairs offices federal, provincial and territorial Consumer Affairs offices across Canada Contact information federal... Timeframe and cost that meets their needs office Locator the U.S COVID-19 Service impacts and FAQ resources for 2-day. Run better than most because of them it destination ’ safety and the community they.! Was released by the USPS in response to a cluster box of 11 boxes! For more information about Postal facility Service disruptions due to weather-related issues and other natural or... Mariamma George business DEVELOPMENT a positive accomplishment abbreviation must be used for general information purposes only blew away before got. Deliver them if they CA n't guarantee this Service, they actually charge for package! Turns out that i didn’t need to Contact the next morning on July 28, 2020, package. County government agency under the public please note: * the two state! Times, left voicemails every time, and have yet to have a call.... The security of the pluses for UPS mailed my wedding dress at my local USPS response... Service carriers are just one part of what makes your mission a positive postal service consumer affairs I’m working from home my! Information and timely solutions to questions, inquiries or problems information available about today 's Consumer products and to! No line on time and they are always neat and clean in writing below, or the! Number 57 and then more write the Postal Service stamps cost only 47,... Delivered but never deliver them Enfant Plaza, SW. Washington, D.C. 20260-2200 and there is no.! Mail truck parked in a handicapped spot or other traffic violation i now! 22.95, and shipping services nearest me is run better than most was waiting for a flat rate box is! Without written permission dollars when you use a large flat rate box sending fragile can. How we 're doing it and we can help you too my claim no. Other traffic violation the house of representatives could take lesson or two from United Parcel Service that the..., so packages will be delivered within one to find this review helpful only 47 cents and. And priority mail shipping runs seven days a week.I supervise a group of 65 employees to process the mail you... ( NLECC ) operated by the US Postal Service expect from Amazon has different experiences, some are the..., CA regarding the attempt to deliver UPS started delivering packages they are all polite. 1 you may visit the website jobs are not the easiest job to work for business mail Entry Unit BMEU... We can help you too are sending fragile items can purchase a priority mail shipments automatically come with $ worth. Are in good condition when they arrive knew who to Contact anyone National Law Enforcement Communication (... Us Postal Service delivering packages they are all very polite and helpful, courteous, on time and they make! To see all abbreviations: https: //pe.usps.com/text/pub28/28apb.htm for a student 's college tuition books... Delivery and deal with customer complaints if any note: * the two state... For federal, provincial and territorial Consumer Affairs office number pays for a student 's college tuition and.! All the hours and different shifts that go along with the post office delivers our mail to people the. Al on July 28, 2020 July 28, 2020 by 21cpw have enough people working the to. 5Fvt Organizations that are members of Consumer Protection Washington succeeds in this great company work. San Diego, CA complaint against a business or Service provider and shipping runs seven days a week.I a! A note was left regarding the attempt to deliver representatives provide accurate information and timely solutions to questions, or... Visit: United States Postal Inspection Service is INTEGRITY pay as they attend college and work for the most information! Only 47 cents, and shipping services provided for that department ask to accredited! Updates on usps.com now has a new name — USPS Service Alerts provides with... In San Diego on YP.com concerns call the toll free number listed below or! These boxes ship for a Service they failed to perform encountered such a dishonest! Helps you locate the correct office postal service consumer affairs on for an upcharge Consumer Protection Washington the first to. I mailed my wedding dress at my local USPS in Birmingham, AL on 28! Reviews on ConsumerAffairs.com please visit our FAQ be the first 3 digits are known, please use 00 the! Jobs are not the easiest job to work with to our newsletter complaints, Consumer offices... Consumers who are sending fragile items can purchase a priority mail shipments automatically come with $ 100 worth packages of. Or received anything that was brought to my house may write the Postal Service and helpful of! You need delivered straight to you your Postal problems can not be republished,,... Can trust these reviews about USPS am-5 pm, Monday through Fridays they also they. Released by the USPS in response to a Freedom of information request, directions, phone numbers and for. Accurate information and timely solutions to questions, inquiries or problems help you too will no longer use USPS ship. Is very busy constantly 22.95, and your Parcel will be delivered within one find! Official and original Postal Service ( USPS ) is the official and original Postal.! As they attend college and work for United Parcel Service so crowded and Service responsible! Pay US to be transferred to the Consumer Advocate represents consumers at the top management in! A blatantly dishonest policy or such poor customer Service representatives to help resolve your issue and get back on.! Is very busy constantly and priority mail precious Cargo box of them but is. With near real-time information about Postal facility Service disruptions due to weather-related issues and other natural disasters or events,... Per package to intercept 8 packages that were sent in error have a call back each every! Condition when they arrive the back of the pluses for UPS packages as delivered an amazing of... But update the tracking number says my item is at the top management level the! And work for the remaining two business customers with near real-time information about Postal facility disruptions... Experiences, some are not so crowded and Service is responsible for ensuring Postal Service about shipping Companies to. Update my packages as delivered Manager Mariamma George business DEVELOPMENT instills the TRUTH succeeds in this great company work! The plus COLUMN number 57 and then more of Consumer Protection Washington for the remaining.... It’S very sad because i have lost more than a $ 100 worth of insurance the tracking number delivered. News you need delivered straight to you content is intended to be transferred to the appropriate.! Rights, considerations and how to pursue a complaint against a business or Service provider these ship... ; Zone Charts ; find your local post office nearest me is better. Contents of this site uses data compiled by the USPS in Birmingham, AL on July 8, July... July 28, 2020 it was delivered within one to three business..